Due to the nature of STL Tones products being non-tangible digital goods, it is not possible to ‘return’ any of our products, therefore we do not offer any refunds or exchanges after purchase is completed. All sales are final, including non-digital items.
Promotions & Discounts
All offers, promotions, and seasonal sales are not retroactive. Discounts apply only to the products listed during the promotional period and cannot be applied to past purchases.
Subscription Refund Policy
For subscription products, including STL Tones software subscriptions (such as AmpHub, ControlHub, ToneHub or any future subscription services), refunds are generally not provided. Subscription charges are clearly communicated on our website product pages, during the checkout process, and with an email reminder for upcoming annual subscription payments. However, if you are on an annual subscription and you cancel within 72 hours of being charged, you may request a refund. Refund requests within this 72-hour window will be reviewed on a case-by-case basis and approved at our discretion. To request a refund, please contact us directly by clicking here.
Refund Policy
STL Tones Refund Policy
Due to the nature of STL Tones products being non-tangible digital goods, it is not possible to ‘return’ any of our products, therefore we do not offer any refunds or exchanges after purchase is completed. All sales are final, including non-digital items.
Promotions & Discounts
All offers, promotions, and seasonal sales are not retroactive. Discounts apply only to the products listed during the promotional period and cannot be applied to past purchases.
Subscription Refund Policy
For subscription products, including STL Tones software subscriptions (such as AmpHub, ControlHub, ToneHub or any future subscription services), refunds are generally not provided. Subscription charges are clearly communicated during checkout and through follow-up email reminders before any renewal payments are processed. However, if you are on an annual subscription and you cancel within 72 hours of being charged, you may request a refund. Refund requests within this 72-hour window will be reviewed on a case-by-case basis and approved at our discretion. To request a refund, please email us at support@stltones.com.
Due to the nature of STL Tones products being non-tangible digital goods, it is not possible to ‘return’ any of our products, therefore we do not offer any refunds or exchanges after purchase is completed. All sales are final, including non-digital items. Offers, Promotions, and Seasonal Sales are not retroactive and are applicable only to the stated products within the valid dates.
For subscription products, including STL Tones software subscriptions (such as AmpHub, ControlHub, ToneHub or any future subscription services), refunds are generally not provided. Subscription charges are clearly communicated during checkout and through follow-up email reminders before any renewal payments are processed. However, if you are on an annual subscription and you cancel within 72 hours of being charged, you may request a refund. Refund requests within this 72-hour window will be reviewed on a case-by-case basis and approved at our discretion. To request a refund, please email us at support@stltones.com.
